ORGAN
IZATION- IT Organization chart and client structure (quantity, type, location)
Employee list (name, responsibility, salary, start date)
Support-desk approach and change-management process
Support issues
HARDWA
RE- CPUs and location
Database
Networks by location (LANIWAN)
Telecommunications/connectivity approach
SYSTEMS S
OFTWARE- Operating systems
Application systems development software
Database management systems
Security
Current technology? Life expectancy? Replacement/upgrade strategy?
APPL
ICATIONS SOFTWARE- Application systems
Developed in-house vs. third party
Billing and receivables; specialty modules
Electronic interfaces
Payer interfaces
Special processes
Standard across the network?
Approach to release management
Report-writing capability
Stability
E
XISTING AND PLANNED PROJECTS- Large-scale projects (i.e., reengineering, new systems, SW development)
- Midrange enhancements
- Software support backlog
- New business development needs
Productivity enhancements
Payer requirements
New technology R&D
Consulting and/or contractors needs anticipated (next 12 months)
OPERATING B
UDGET AND P&L TRENDS- Personnel
- Software maintenance
- Hardware maintenance
- Equipment leases and rental
- Supplies
- Data communications
- Voice communications
- Outside contractors
- Rent related to IT equipment and staff
- Postage
- Consulting/contractors
CA
PITAL BUDGET- Immediate needs (next six months)
Anticipated need for normal growth (next 18 months)
CO
NTRACTS- Software licenses
- Software support and maintenance
- Hardware leases
Hardware maintenance
Software and/or hardware purchase agreements (ownership)
Contract programmers or other consulting agreements
PC software licenses
C
OMPUTER OPERATIONS- Service level (response time, system availability, report distribution, etc.)
Network management (circuit uptime, new installations, changes planned)
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